HOW TO EXCHANGE AN ITEM?
Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from our store. Exchanges are subject to stock availability.
Purchases Made In Store
Purchases made in store can be exchanged in store. You must present the receipt you received in the store at the time you purchased your items.
Purchases Made Online
You can exchange an item purchased online:
- in our store; or
- by posting it to our Returns/Exchange address.
66 Mackay Street,
- Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
- Standard delivery charges apply on re-delivery for online exchanges; unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
- All exchanges remain the responsibility of the purchaser until received by Victoria’s.