Returns & Exchanges

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

HOW TO RETURN AN ITEM?

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

Purchases Made In Store

Purchases made in store can be returned in store. You must present the receipt you received in the store at the time you purchased your items.

Purchases Made Online

You can return an item purchased online:
  1. in our store; or
  2. by posting it to our Returns/Exchange address.
Victoria’s Greymouth
66 Mackay Street,
Greymouth 7805
  • Make sure your order number, name, address, email, phone number and instructions are included and any comments.
  • All returns remain the responsibility of the purchaser until received by Victoria’s.
  • Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

HOW TO EXCHANGE AN ITEM?

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from our store. Exchanges are subject to stock availability.

Purchases Made In Store

Purchases made in store can be exchanged in store. You must present the receipt you received in the store at the time you purchased your items.

Purchases Made Online

You can exchange an item purchased online:
  1. in our store; or
  2. by posting it to our Returns/Exchange address.
Victoria’s Greymouth
66 Mackay Street,
Greymouth 7805
  • Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
  • Standard delivery charges apply on re-delivery for online exchanges; unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
  • All exchanges remain the responsibility of the purchaser until received by Victoria’s.